CORONAVIRUS

Our team is working under increasing pressure during the Covid-19 Pandemic. To keep you and our staff safe, please DO NOT COME to the surgery unless you have an appointment or are picking up medication.

Due to the current pandemic we are now offering a triage only system for GP appointments. If you have a medical problem and are seeking GP advice please ring the surgery, give a brief outline of your problem to the receptionist to enable the GP to prioritise the workload. The GP will then call you back to discuss your concern or give you an appointment if deemed necessary. Some nurse appointments are continuing such as; Blood monitoring, dressings and some long term condition reviews.

The receptionist will ask the reason for your appointment request.

PRECRIPTIONS Please ORDER your prescription online or telephone answering service, (option1) help us to reduce the footfall through the building.  PLEASE ALLOW 48 HOURS before collecting your prescription. Prescription pick ups should ideally be made between 11:30 – 1730  If you pay for your prescription our preferred payment method is contactless via the card machine or if its cash then the correct money would be helpful. (£9:15 per item)

If you are experiencing any Covid symptom such as; High Temperature, Cough, Loss of taste/smell, Difficulty in breathing or if you are awaiting a Covid test result PLEASE DO NOT come to the surgery. Please ring 111 or go to the 111 website for further advice. If you or members of your family are affected by the coronavirus the whole household MUST self-isolate for 14 days. We cannot stress enough how important this is to help stop the spread of this virus.

During the current Covid-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever) and who have been telephone assessed by a GP to need a face to face examination will be called to our local ‘Red Hub’  click here www.northcumbriaccg.nhs.uk/redhubs to find out more about where to go, what it will look and feel like when you arrive.

Privacy Notice – update COVID 19 KIRKOSWALD SURGERY is committed to protecting your personal information. In the fight against this global pandemic we are currently working with all of our partners in Health and Social Care to ensure information is shared with the right people at the right time to ensure you receive the best possible care. Data Protection rules will not hinder the sharing of personal information during these unprecedented times and we will continue to process information in accordance with national law and GDPR. The processing of personal information relating to this is necessary for reasons of planning and providing health and social care to both individual data subjects and is in the substantial public interest in the area of public health and specifically to support the control of an epidemic. For more detailed information regarding the lawful basis to undertake these activities please see the links below: • Public Task Art 6 (1e) • Provision of Health and Social Care/Management of Health Care Systems Art 9(2h) • Public Interest/Public Health Art 9(2i) • Vital Interests of a Data Subject Art 9(2c) • Monitoring Epidemics Recital 46

Coronavirus (Covid-19)

The surgery door is Now Open. Please do not come to the surgery unless you have a pre-booked appointment authorised by the GP/nurse or are collecting a prescription. You must wear a face covering.

– Do not attend if you or a household member have had a persistent cough and/or high temperature or loss of taste/smell or if you are awaiting a Covid-19 test result
– Please allow a minimum of 48 hours to collect your medication.
– If you pay for your prescriptions we now are able to take card payment. If you have to pay with cash it would be helpful if you could have the correct money in an envelope. Prescriptions are currently £9.35 per item

Please help us to protect you.

Thank you for your patience